Intuitive software is only half of what The Sports Office provides to the World’s Best Sporting Organisations. It is our exceptional service that has enabled our clients to quickly implement and learn how to gain maximum benefit from the performance management software.
A dedicated team of Client Managers are the main point of call for all queries. They take great pride in demonstrating each and every feature developed over the last decade. Some of this support is completed remotely, but the TSO Client Managers also love to ‘go on tour’ and visit their clients around the world from time to time.
A recent 10-day trip sent Carl Pomfret and Chris Tuson, Client Managers across the ‘Pond’, firstly to Toronto, Canada and then into the USA.
Chris and Carl flew out to Toronto, where they spent the first five days of the trip with two existing Sports Office Clients, Toronto FC and Toronto Maple Leafs. Toronto FC has
been using the system for 4 years now, and the Maple Leafs have completed 3 full seasons maximising their use of The Sports Office software. So, the Client Managers spent their time on this trip to re-educate the clubs on various aspects of the system.
Toronto FC approach performance optimisation through one system for the entire club. This helps them to mirror essential data collection and report generation across the first team, also within their USL and the Academy programme.
Each department was shown new elements to allow them to gain maximum benefit from The Sports Office systems. Moreover, on this visit Client Manager’s demonstrated 10 new reports for Toronto FC to improve their outputs from the system.
Carl spent some time with Toronto Maple Leaf’s Human Performance department, where they got to explore some principal elements of reporting and analysis. They got to analyse fundamental data over the last season and had a look at ‘crunching’ this with previous data, to look for patterns and trends.
Using the highly sophisticated ‘Report Engine’ and automated reporting capabilities. The Sports Office are able to deliver real-time reports to key staff.
New developments from The Sports Office have also sparked interest across Toronto and Canadian Elite Sport. The Client Managers are currently answering these enquires and are demonstrating the software to prospective clients.
New York City, USA:
Following their time in Canada, Chris and Carl flew over to New York. They too were accompanied by Managing Director, Andy Clarke on their visit to New York City FC, part of City Football Group. The Client Managers got to go to the Academy at the new training facility, Orangeburg.
This visit, in particular, was a 3-day full configuration of the Football Squad system for the Academy. Chris, Carl and Andy spent time with each department as they introduced the system to staff and key personnel. They demonstrated how easily they can incorporate the system into their daily workflow.
Also, departmental and player profile data was input into the system. This starts the collection of performance data under one centralised hub.
NYC FC were also kind enough to invite the team to the Delta Sky 360* Suite in the Yankee Stadium. Here, they got to see NYC FC vs Vancouver Whitecaps FC. The final result was a 2-2, with New York goals from Jesús Medina and Valentín Castellanos.
The Sports Office Client Management team are willing to go the extra mile for your club and squad. To maximise you clubs potential with The Sports Office, contact our Client Management Team to arrange a visit.